Last updated 27 October 2026
Made for you. Replaced if it arrives wrong.
Every artwork is made for your order. If it arrives damaged, defective, wrong or significantly not as described, tell us within 7 days of carrier-confirmed delivery and we replace it free.
Our mistake: no return shipping, just photos. Changed your mind on a Studio or Collector work? Swap it or take credit within 30 days.
Covers Studio, Collector and Limited Edition artworks and framing bought on raknida.com, including Trade orders. Signature works and hospitality or corporate projects follow their own agreements.
Arrives wrong? Replaced free. Not right on your wall? Swap it within 30 days.
Three steps. Nothing to post back.
Tell us within 7 days
Email hello@raknida.com within 7 days of carrier-confirmed delivery, with your order number.
Send a couple of photos
Show us the damage, defect or mismatch, and the outer packaging.
We remake and reship — free
We remake your artwork with the same edition number and ship it at our cost. We'll ask for a photo confirming the damaged one is destroyed — nothing to post back.
We replace it, free, in these cases.
Including all shipping.
Damaged in transit
Bent, creased, scratched or cracked on the way to you — even if the box looked fine.
Production fault
A printing or frame fault: banding, colour shift, marks, warping, or damaged frame or glazing.
Wrong item
A different work, size or finish from the one you ordered.
Significantly not as described
Materially different from its product page when you ordered.
The made-to-order exceptions.
Because each artwork is made for you, these fall outside the promise. Ask anyway.
Change of mind on final works
Limited Edition, Signature and framed orders can't be returned for change of mind. Studio and Collector works can be swapped or credited within 30 days.
Natural variation
Slight differences in colour or texture that are part of fine-art printing.
Wear after delivery
Damage from handling, hanging, sunlight or moisture once it's in your care.
Details entered in error
A wrong address, size or finish at checkout. Tell us fast — before production we can usually fix it.
Swap it, or take credit.
Studio and Collector works ordered as Museum-Quality Print only can come back within 30 days of delivery, in the condition they arrived. Swap it for another work or size, or take store credit at the artwork price. We ship the new one when yours arrives back; any difference is charged or kept as credit. You pay return shipping.
Credit is issued within 5 business days of the artwork arriving and lasts 6 months. One return per customer every 12 months. Framing, shipping, Limited Edition, Signature and Trade orders aren't eligible.
What to expect, and when.
7 days to report
From carrier-confirmed delivery. Gift opened late, or delivery delayed? Tell us anyway.
Made again promptly
Your replacement goes into production once confirmed and arrives like a new order: 7–14 business days in the US.
Shipped at our cost
With tracking. Numbered works keep their original number.
Replacements for numbered works.
Every artwork is numbered, so a replacement carries the original's number.
Same work, same number.
A fresh Cultural Passport comes with it.
Same number, certificate reissued.
Its digital certificate is reissued.
Same number, new signed certificate.
With a new certificate signed by the curator or founder, mailed separately.
Why the damaged artwork can't stay in circulation
Two artworks can't share one number, so we ask for a photo showing the damaged one destroyed. A wrong item comes back at our cost.
Catch it before production starts.
Within 24 hours, before production
Cancel for a full refund, or change the size, finish or address, at no cost.
Once production has begun
The order can't be cancelled or refunded. The replacement promise still covers damage and defects, and Studio and Collector works keep the 30-day swap or credit.
Trade and project orders
Trade orders follow the same promise. Because they are also made to order, they can't be refunded once production has begun.
We'll make it right.
Email us your order number and a couple of photos. We reply within one business day.